25.8.20
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Building Your Retention Playbook

Stephan Masyuta-Hesslich

This 4-week course will give you the tools to impact your Retention at your company today so you can stop the costly hamster wheel of reactive “save campaigns.” Prepare to roll up your sleeves and get some work done!

This course enables participants to project who will renew and ensure that you renew those who are on track, and properly identify who is at risk and executing a plan to change that outcome proactively.

Skills / Knowledge

  • Retention
  • Customer Retention

Issued on

May 29, 2024

Expires on

May 29, 2026

Earning Criteria

Required

specialization
  • Must be a Pavilion Member

exam

80% Final exam score