25.8.14
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CSM School

CSM School is an 8-week program that covers the latest strategies, best practices, and impactful trends in Customer Success. Whether you’re new to CS or a seasoned veteran, this is the how-to school that will ensure you stand out among your peers and clients. Bridge the knowledge gap and build strong relationships with customers.

The program covers a wide range of topics, including customer satisfaction, adoption, engagement, and churn reduction.

By the end of the course, participants will be well-prepared to excel in their Customer Success roles and drive positive outcomes for their organizations.

Skills / Knowledge

  • CSM
  • Customer Engagement
  • Value-Driven Sales
  • Customer Centricity
  • Insights and Data
  • Account Expansion
  • Change Management

Issued on

August 9, 2023

Expires on

August 9, 2025

Earning Criteria

Required

specialization
  • Must be a Pavilion Executive or CEO member

exam
  • 80% Final exam score