
CSM School
Kabir Uppal
August 9, 2023
Kabir Uppal
CSM School is an 8-week program that covers the latest strategies, best practices, and impactful trends in Customer Success. Whether you’re new to CS or a seasoned veteran, this is the how-to school that will ensure you stand out among your peers and clients. Bridge the knowledge gap and build strong relationships with customers.
The program covers a wide range of topics, including customer satisfaction, adoption, engagement, and churn reduction.
By the end of the course, participants will be well-prepared to excel in their Customer Success roles and drive positive outcomes for their organizations.
Skills / Knowledge
- CSM
- Customer Engagement
- Value-Driven Sales
- Customer Centricity
- Insights and Data
- Account Expansion
- Change Management
Issued on
August 9, 2023
Expires on
August 9, 2025
Earning Criteria
Required
Must be a Pavilion Executive or CEO member
80% Final exam score