EXPIRED ON MARCH 30, 2025 This credential has expired and is no longer valid.

Retention & Renewals

Jeff Kushmerek

This course provides CSMs and CS leaders with the strategies, skills, and processes needed to effectively close deals and retain customers. Participants will learn practical mechanics combined with sales strategy to approach renewals with confidence.

By completing this course, participants will be able to improve renewal forecasting, reduce churn, increase NPS, and effectively communicate with internal stakeholders.

Skills / Knowledge

Customer Success
Renewal Process
Renewal Strategy
Forecasting
Risk Mitigation
Leadership Insights

Issued on

March 30, 2023

Expired on

March 30, 2025

Earning Criteria

Required

specialization

Must be a Pavilion Member

participation

100% Class Attendance