Customer Success

This course is for SaaS companies that want to create a strong Customer Success department. It’s especially helpful during the early stages of growth when you need a clear strategy for acquiring and managing customers.

After completing the course, you'll know how to set up a Customer Success team that boosts customer satisfaction, retention, and growth.

This course equips sales and customer success leaders with the strategies and skills needed to establish effective cross-functional alignment.

By completing this course, participants will be able to increase revenue generation, prioritize CS efforts, identify upselling and cross-selling opportunities, and maximize customer lifetime value.

CSM School is an 8-week program that covers the latest strategies, best practices, and impactful trends in Customer Success. Whether you’re new to CS or a seasoned veteran, this is the how-to school that will ensure you stand out among your peers and clients. Bridge the knowledge gap and build strong relationships with customers.

The program covers a wide range of topics, including customer satisfaction, adoption, engagement, and churn reduction.

By the end of the course, participants will be well-prepared to excel in their Customer Success roles and drive positive outcomes for their organizations.

In this course, you will discover the power of Layton Chaney's custom tiering methods and innovative customer segmentation techniques to transform your customer success efforts.

This course is designed to empower Customer Success professionals and teams with the knowledge and strategies they need to excel in fostering growth and renewals as well as playing a strategic role in driving revenue

Through interactive discussions, real-world case studies, and practical exercises, participants can build a strong foundation, maximize team performance, and learn to lead through challenges for sustained success.

Over three engaging sessions, you'll master the art of optimizing customer success teams, unlocking their full potential to achieve remarkable outcomes.

This course provides CSMs and CS leaders with the strategies, skills, and processes needed to effectively close deals and retain customers. Participants will learn practical mechanics combined with sales strategy to approach renewals with confidence.

By completing this course, participants will be able to improve renewal forecasting, reduce churn, increase NPS, and effectively communicate with internal stakeholders.

CSM School is an 8-week program that covers the latest strategies, best practices, and impactful trends in Customer Success. Whether you’re new to CS or a seasoned veteran, this is the how-to school that will ensure you stand out among your peers and clients. Bridge the knowledge gap and build strong relationships with customers.

The program covers a wide range of topics, including customer satisfaction, adoption, engagement, and churn reduction.

By the end of the course, participants will be well-prepared to excel in their Customer Success roles and drive positive outcomes for their organizations.

This course is a four-part series designed to help you adapt your customer success strategies in challenging financial times. Learn practical tips for forecasting and planning to anticipate changes and prepare effectively. The course will also cover how to demonstrate value while communicating with empathy, revisit the fundamentals to ensure your approach is effective, and adapt the strategies to your specific situation.

In each session, our instructors will guide you on how to effectively lead or support a customer success team during an economic downturn. You'll also discover how to boost your career by adopting a scrappy, startup mindset that will help you stand out.

This course is a four-part series designed to help you adapt your customer success strategies in challenging financial times. Learn practical tips for forecasting and planning to anticipate changes and prepare effectively. The course will also cover how to demonstrate value while communicating with empathy, revisit the fundamentals to ensure your approach is effective, and adapt the strategies to your specific situation.

In each session, our instructors will guide you on how to effectively lead or support a customer success team during an economic downturn. You'll also discover how to boost your career by adopting a scrappy, startup mindset that will help you stand out.