25.7.12
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Sales & CS Alignment

This course equips sales and customer success leaders with the strategies and skills needed to establish effective cross-functional alignment.

By completing this course, participants will be able to increase revenue generation, prioritize CS efforts, identify upselling and cross-selling opportunities, and maximize customer lifetime value.

Skills / Knowledge

  • Sales
  • Customer Success
  • Customer Lifecycle
  • Customer-Centric Vision
  • Communication
  • Cross-Department Collaboration
  • Growth

Earning Criteria

Required

specialization
  • Must be a Pavilion Member

participation
  • 80% Class Attendance