CS Through an Economic Downturn

This course is a four-part series designed to help you adapt your customer success strategies in challenging financial times. Learn practical tips for forecasting and planning to anticipate changes and prepare effectively. The course will also cover how to demonstrate value while communicating with empathy, revisit the fundamentals to ensure your approach is effective, and adapt the strategies to your specific situation.

In each session, our instructors will guide you on how to effectively lead or support a customer success team during an economic downturn. You'll also discover how to boost your career by adopting a scrappy, startup mindset that will help you stand out.